Cookie Policy

Last updated: January 2025

What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and the site more useful to you.

How We Use Cookies

PCP Claim UK (a trading style of Chase Monro Claims) uses cookies to:

Analyse how visitors use our website
Improve website functionality and user experience
Remember your preferences and settings
Provide relevant content and advertising
Monitor website performance and security

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics Cookies

We use Google Analytics 4 (GA4) to collect information about how visitors use our website. These cookies help us understand:

Which pages are most and least popular
How visitors move around the site
Where visitors come from
How long visitors stay on the site
Which devices and browsers are used

The information collected by these cookies is anonymous and cannot be used to identify individual visitors.

Google Analytics 4 Cookies:

_ga - Used to distinguish unique users (expires after 2 years)
_ga_* - Used to persist session state (expires after 2 years)
_gid - Used to distinguish unique users (expires after 24 hours)

Performance Cookies

These cookies collect information about how visitors use our website, including which pages visitors go to most often and any error messages they receive. All information collected by these cookies is aggregated and anonymous.

Third-Party Services

Google Analytics 4

We use Google Analytics 4, a web analytics service provided by Google LLC ("Google"). Google Analytics uses cookies to help analyse how users use our website. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States.

Google may also transfer this information to third parties where required by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

For more information about Google Analytics cookies, please visit: Google Analytics Cookie Usage

Your Cookie Choices

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. You can:

View what cookies are stored on your device
Delete existing cookies
Block cookies from being set
Set preferences for certain websites

Please note that if you choose to disable cookies, some features of our website may not function properly.

Browser Settings

To manage cookies in your browser:

Chrome: Settings > Privacy and Security > Cookies and other site data
Firefox: Settings > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Cookies and site permissions > Cookies and site data

Opt-Out of Google Analytics

You can opt-out of Google Analytics tracking by:

Installing the Google Analytics Opt-out Browser Add-on
Using your browser's "Do Not Track" settings
Disabling JavaScript in your browser (though this may affect website functionality)

Data Protection

All cookie data collected is processed in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

We ensure that:

Personal data collected through cookies is processed lawfully and fairly
Data is only collected for specified, explicit, and legitimate purposes
Data is kept secure and protected against unauthorised access
Data is only retained for as long as necessary

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this policy and post the updated policy on our website.

We encourage you to review this policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

Chase Monro Claims

5 Glenn Building South 10 A Moor Lane

Crosby, Liverpool

L23 2UN

Email: office@chasemonroclaims.co.uk

Consent

By continuing to use our website, you consent to our use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, please adjust your browser settings or discontinue use of our website.

Last updated: January 2025

PCP Claim UK is a trading style of Chase Monro Claims Ltd. Chase Monro Claims is registered in England and Wales. Registered number: 08314551. Registered office: 5 Glenn Building South 10 A Moor Lane, Crosby, Liverpool, England, L23 2UN. Chase Monro Claims Ltd is a claims management company authorised and regulated by the Financial Conduct Authority for regulated claims management activities. Firm Reference Number: 831404.

You can claim for free without using a claims management company by contacting your lender directly. If your complaint isn't successful, you can refer it to the Financial Ombudsman Service for free.

For more information on the FCA's car finance investigation, visit the FCA website.

PCP Claim UK does not charge customers for its free eligibility check service.

In successful cases, Chase Monro Claims Ltd charges fees of 18% to 36% (including VAT). A success fee will be deducted from each successful claim. If you cancel your claim after the 14-day cooling-off period, you may be charged for any work undertaken at the rate of £139 - £282 per hour plus disbursements.

Chase Monro Claims may refer your claim to a firm of solicitors. If we do we will receive a referral fee from the solicitors for doing so. In successful cases, your solicitor will charge a success fee of 18% to 36% including VAT. This success fee will be deducted from each successful claim. If you cancel your engagement with the solicitor after the 14 day cooling off period, you may be charged for any work undertaken. These charges will be applied at the solicitor's normal hourly rates and will be in line with the SRA guideline hourly rates which can be found here: here. You will be provided with an invoice detailing the work undertaken, by whom and the amount of time spent on each task.